LOUISE RUSSELL · PEOPLE / PROCESSES / POSSIBILITIES
Good with people.
Curious about
what could work better.
I bring experience in education and apprenticeship assessment to a new chapter in project delivery, learning, operations and service improvement. Product and digital work are part of that picture too.
A CAREER BUILT AROUND PEOPLE
A different background.
A useful perspective.
Supporting learners has taught me to listen carefully, explain complicated requirements and adapt when the usual approach doesn’t fit. My Theatre Studies background brings creativity and an appreciation for different audiences. I’m interested in work where those experiences can make a practical contribution.
Where I can contribute
01 / DELIVERY
Making things happen
Coordinating priorities, keeping people informed and helping work move forward.
Project & programme coordination · Operations · Service delivery
02 / PEOPLE
Helping people succeed
Explaining requirements, adapting support and building relationships throughout a learning journey.
Learning & development · Early careers · Customer success
03 / IMPROVEMENT
Asking better questions
Noticing friction, listening to the people affected and involving colleagues in practical next steps.
Service improvement · Product operations · People operations
WORKPLACE PROCESS IMPROVEMENT
A change for one learner.
An option for many.
I worked with Quality colleagues on an alternative assessment approach, then presented its benefits to leadership. It is now offered to current and future learners as a reasonable adjustment.
PERSONAL LEARNING PROJECT
Building—and rethinking—Louise in Tech.
Learning WordPress showed me that a website needs more than a collection of pages. This portfolio is evolving around the people who use it, the evidence they need and a clearer story about my experience.
Let’s start a conversation.
If my experience could be useful to your team, I’d be glad to talk.